Refund Policy
Last updated: 7/26/2026
30-day money-back guarantee
We want you to be happy with SparqOS. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date — no questions asked.
How to request a refund
Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net and look up your order, or email us at customerservice@smobilewireless.com and we'll help you complete the request.
After 30 days
After the 30-day window, refunds are considered on a case-by-case basis (for example, billing errors or service outages). Reach out and we'll work with you in good faith.
Subscription cancellation
You can cancel your subscription at any time from your account settings or via the Paddle customer portal. Cancellation stops future renewals; you keep access to Pro features until the end of the billing period you've already paid for.